Back Button Not Working On Chrome

Official comment

Dear Bren,

Thank you for reaching out. It is to annotation that the back and forward buttons can exist customized for specific application. Please make sure that the buttons are assigned the correct commands for your web browser.

If the button assignments are correct and you even so face this issue then y'all can try uninstalling the Options software and deleting temp files from your estimator. In one case uninstalled and temp files are deleted, effort installing the software again.

Make sure your computer, drivers and the specific awarding is up to date.

Also, delight verify if the result exists for every application or the chrome spider web browser alone. In example the buttons give problems on every awarding then you can try the steps in the link below:

https://support.logi.com/hc/articles/360023372033

Ah someone else with the same event!

tried chatting with Logi, simply they only gave standard scenario solutions, nothing worked.

reinstalled the Logi daemon, reset of the mouse, .. null

the move button neither, it used to be desktop control, at present information technology's suddenly app expose

even when I change a button, that doesn't work either

That's why I wonder if it'southward a Chrome issue.

don't recall so, crusade my safari is affected besides

but no one from Logi seems able to help :(

Kumar A - I tried all of the steps you outlined, zip worked. The issue happens in other applications also.

Dear Bren,

Give thanks you for your response. Since the result persists on different applications as well, there could exist some issue with the buttons of the mouse. We'd love to continue the conversation going directly with the Support Team. Then, I will now create a new ticket for you.The team will review your case and will be in touch via electronic mail equally shortly every bit possible. Practise not hesitate to let us know if you accept whatever questions equally the team follows upwardly or in the meantime as the chat continues there.

Beloved Björn,

Cheers for reaching out. I empathize reinstalling the software did not resolve the effect you take been facing.

Kindly try reinstalling the Options software after uninstalling the existing Options software and so deleting the related temp/hidden files from your computer. Delight brand sure your computer and the specific awarding is up to appointment.

Aforementioned effect here (back & forward mouse buttons finish working). It has been driving me crazy. I utilise Chrome most of the fourth dimension then I cannot say if it happens in other browsers or non. Just in Chrome they volition piece of work fine upon restarting the app, but then randomly stop working. Sometimes clearing the Chrome cache fixes it, sometimes it doesn't. Sometimes disabling an extension volition fix it, sometimes information technology won't. I just tried the activity that Bren1218 mentioned (dragging a tab into a new window) and that instantly causes the trouble to happen. I've tried reinstalling the Logitech software and reinstalling Chrome. I employ an MX Master 2S and I was about to try buying the MX Main 3 for Mac in an try to solve it, but now I won't since people with the newer mouse seem to be experiencing the same issue. I would like to try Kumar's suggestion of deleting the temp/hidden files only I don't know where they are. It would exist nice if he would explain how to delete those hidden files.

Honey Mike,

Cheers for reaching out. The temp files are the temporary files created by the software or programs on our calculator to temporarily store information. Sometimes there could be issues with an existing software and it is ideal to uninstall that software and delete all the files related to the existing software that includes whatever temporary or hidden files on our calculator.

Please try this step and run across if the consequence is resolved. Also, please brand certain at that place are no OS updates pending on your computer. Make certain to try on a unlike web browser every bit well, merely to go a better understanding of the issue. Also cheque if the event persists regardless of connectivity through USB receiver or Bluetooth.

Same trouble here. After Chrome update information technology stopped working. Works well on Safari. Already tried to reinstall LogiOptions. Nothing worked.

What bren1218 said is true, creating a new window and non using tabs information technology works. But this is not a fix.

I've tested with Safari, Chrome and Edge. But Chrome doesn't work.

Same for me as well. Mouse itself is working fine, only chrome has the outcome

Same problem here. After Chrome update it stopped working. Works well on Safari. Already tried to reinstall LogiOptions. Nothing worked.

What bren1218 said is truthful, creating a new window and not using tabs it works. But this is not a ready.

Second this, tried all the suggestions and cypher worked, fairly abrasive, most every bit if Logi is forcing users to motion away from Chrome.

Jack H

12 May 2021 eighteen:06
Edited

Same trouble hither, tried all suggestions, null worked. Tin we get a confirmation that someone from Logi'due south dev team is on this equally it'southward conspicuously a software outcome?

Can nosotros get a confirmation that someone from Logi's dev team is on this as it'due south clearly a software issue?

That seems to be the problem for a lot of these companies, there'southward always this gap between the customer service department and the developers. The devs probably wouldn't become to hear about this until the end of the year, and all we go is, "Have you tried uninstalling and reinstall once more"; "Make certain the buttons are correctly assigned." I hateful like, come on, seriously.

I'grand having this verbal same issue with an MX Primary 2S on MacOS Big Sur.

The forwards/back buttons sometimes randomly stop working in Google Chrome after a few hours
Opening a new window makes the forrad/back buttons temporarily piece of work on that window again, only the original window is all the same bugged
I have Logitech Options installed, I'm using it on Bluetooth
It has never happened earlier, it only started happening recently

Delight permit me know if a gear up is discovered, this is driving me crazy.

Hi everyone, I constitute a temporary style to avoid this verbal bug from happening until either Logitech or Chrome fixes this bug:

Make sure you have Logitech Options installed.
In the acme right corner, enable application specific settings.
Add Google Chrome to the listing of applications.
Select the awarding specific settings for Google Chrome.
Fix forward button -> keystroke assignment -> enter keystroke -> hit your "control" + "]" key on your keyboard.
Set back button -> keystroke assignment -> enter keystroke -> striking your "command" + "[" key on your keyboard.

Please upvote/comment/share if this too works for you. Hopefully when an update fixes this problems, we can get back to the default settings for forward and dorsum.

George Yu It works! Cheers a lot!

George Yu - Thanks! I was hoping today's 2021-v-17 Logi Options update would set this event, but it doesn't. Your solution is a good workaround. Information technology volition do wonders for my sanity!

Sha S

18 May 2021 08:47
Edited

Hi Björn,
I apologize for the inconvenience. Delight articulate the browser cache, re-launch Logitech Options and endeavour again. Equally mentioned you have already contacted the support team. Do not worry they volition definitely provide you the best assistance. The team has reviewed your case and volition contact y'all via email shortly. Meanwhile, do let united states of america know if you have any farther queries.

Regards,

sha

Logi Support

Sha S

18 May 2021 09:06
Edited

Hi Florian,
I repent for the inconvenience. Please clear browser cache, re-launch Logitech Options and attempt again. And you can also try the proposition from one of the customer. If the consequence persists write dorsum to us.

Regards,

sha

Logi Support

Sha South - clearing the browser enshroud (or restarting the browser) only temporarily stops the event. It is easy to cause the trouble occur again after restarting the browser. See my initial mail service. All I need to do is drag a tab from 1 Chrome window to some other, and so the back/forrad buttons no longer work in that tab (and ordinarily all the other tabs in that window).

Hi Mike,
Thanks for following upwardly on your instance. We'd love to keep the conversation going directly with the Support Team. The team has reviewed your case and volition exist in affect via electronic mail as soon as possible. Exercise not hesitate to let us know if yous have any questions as the team follows up or in the meantime as the conversation continues in that location.

Hi everyone, I plant a temporary way to avoid this exact bug from happening until either Logitech or Chrome fixes this problems

Thanks for posting this, really, this is very much appreciated. It but goes further to show the incompetence of these companies. "Clear your cache! Relaunch! Restart! Reinstall!".

Equally if we are all freaking idiots.